Akinai Alieva
Customer Success Lead
Akinai is a skilled customer support leader with experience managing teams of more than five members. She holds a Bachelor's degree in International Business and has UX/UI design training, earning second place at RadCode. She consistently advocates for the customer's voice in meetings with top management and other stakeholders.
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Expertise
- Customer Support Leadership
- User Experience (UX) Research
- UX/UI Design
- Team Management
Experience
Akinai is a Customer Success Lead with extensive experience in managing customer support teams of over five members. She brings a combination of leadership, problem-solving, and communication skills to her role. Akinai represents the customer’s voice in meetings with top management, ensuring user feedback is taken into account during product development and decision-making processes.
With a background in customer support and UX/UI design, Akinai effectively addresses user challenges by conducting thorough research and maintaining clear communication. In previous roles, she led a team of five to assist merchants using the app, optimizing internal processes and boosting customer retention through targeted email campaigns and UX writing.
Akinai’s experience in both customer success and UX/UI design enables her to bridge the gap between customer needs and product teams. She works closely with stakeholders to advocate for improvements that align with customer expectations and contribute to the overall product experience.
Education
Akinai holds a Bachelor’s degree in International Business from Sias University. She has also completed UX/UI design courses with RadCode, where her project earned second place, showcasing her rapid progress in the field. Additionally, Akinai has studied Chinese Language and Culture at Sias University and International Marketing at Jusup Balasagyn Kyrgyz National University.Latest from Akinai Alieva