Maks, an Operations Manager with a PhD in Management, is an expert in workflow optimization, performance tracking, and data-driven improvements. He has led teams of over 20 members, implemented KPIs, and improved departmental performance.
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Expertise
- Workflow Optimization
- Performance Tracking
- Data-Driven Improvements
- Team Management
Experience
Maks is an Operations Manager with a PhD in Management, specializing in workflow optimization, performance tracking, and data-driven improvements. He has extensive experience in managing teams and refining operational processes, consistently driving performance improvements across departments.
Maks has successfully developed and implemented workflows for multiple departments, including Support, Marketing, R&D, and Sales. His work in product activities and backlog refinement has contributed to key improvements, such as reducing return rates from 26% to 10% and increasing activation rates from 8% to 13% within just two months. Additionally, by introducing new KPIs, he quadrupled the volume of Marketing Qualified Leads (MQLs) over a six-month period.
Previously, as a Project Manager, Maks led teams of 20+ members, built processes from the ground up, and supported product development through data collection, analysis, and stakeholder management.
Education
Maks is currently pursuing a PhD in Management at Poltava State Agrarian Academy. He also holds a Master's degree in Translation of Germanic Languages from Poltava State Agrarian Academy and a Bachelor's degree in International Economics and Marketing from National University “Yuri Kondratyuk Poltava Polytechnic”.
